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FAQ

When will I get my products?

Estimated delivery times:

  • Germany: 2–4 business days
  • EU & UK: 3–5 business days

You’ll receive a tracking link once your order has been shipped.

How can I return a purchase?

If you’d like to return your order, please contact our support via e-mail at info@icedup.eu. We will provide you with return instructions. Once we receive the item, we will process your refund.

Where do you ship to?

We ship to Germany and across Europe, including all EU countries and selected non-EU European destinations, like the UK, Switzerland and Norway.

Available shipping locations are displayed at checkout. If your country is not listed, shipping is currently unavailable.

How is the grip on the gloves?

Our gloves feature a high-quality grip that provides strong hold and control. The grip is durable, long-lasting, and remains effective even after repeated use and washing.